TERMS & POLICIES
SHIPPING POLICY
We strive to deliver products purchased from Craftley in excellent condition and in the fastest time possible. For all purchases within India, we will deliver the order to your doorstep free of cost. Shipping charges will be applicable for all orders to be delivered in other countries except India. * If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges. * If you cancel part of the order, shipping charges will not be refunded. * If you return an order delivered to you, original shipping charges will not be refunded.
RETURN POLICY
Order cancellation To cancel an order, simply contact our customer service via email at craftly.india@gmail.com. In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out. Returns policy We accept returns under the following situations: 1. Damaged items getting delivered 2. Delivery of wrong items – not according to your order Damaged items getting delivered If your package appears damaged, and upon opening it if you find the artifact damaged, contact us via email at craftly.india@gmail.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible. 1. Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain. 2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery. 3. Please notify Craftley India directly within 2 days of receipt of the Handicraft/Jewellery if there is damage along with the details of the damage. 4. Also send us images of the work with close ups of the damaged portion(s) When you email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the Handicraft/Jewellery back in the original packing materials and container. As soon as we receive your artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us. Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jewellery) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required. Delivery of wrong items – not according to your order: Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may contact us via email us at craftly.india@gmail.com. Please provide us with the following: 1. Details of your order number and the item/s included in your order. 2. Invoice number accompanying your order 3. Consignment number of the courier’s airway bill When you email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping. Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jewellery) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required. Proof of Damage or Wrong Items: Customer needs to provide 360 degree video while opening the packet without any alteration and cut of the video. After evolution of the video, confirmation will be given to customer for acceptance or rejection of claim Refund policy: Refunds are processed in a maximum of 15 days from the date on which CraftleyIndia.com receives returned goods. Through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.
PAYMENT SECURITY
Safe and Secure Shopping: Q. Is it safe to use my Credit/Debit card on CraftleyIndia? A. Yes, shopping at CraftleyIndia is 100% safe. All Credit card and Debit card payments on CraftleyIndia are processed through secure and trusted payment gateways managed by leading Indian banks. It uses latest 256-bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment. Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on CraftleyIndia extremely safe and secure. You can be assured that CraftleyIndia offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Q. Does CraftleyIndia store my Credit/Debit card information? A. No we don't store this information with us. You enter this information on secure payment gateway which is authorized by Indian Government. Payment Options: Q. Which Credit cards are supported on CraftleyIndia? A. We accept all MasterCard, Visa and American Express Credit cards. Q. Do you accept international credit cards on CraftleyIndia? A. Yes we do accept international credit cards on CraftleyIndia.com via PayPal. Q. What other payment options are available on CraftleyIndia? A. Apart from Credit and Debit Cards, we accept payments by Internet Banking. We currently do not accept payment through Cheque or Demand Draft. Privacy Policy: CraftleyIndia.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy Contact Us: Couldn't find the information you needed? Please Contact Us.
TERMS & CONDITIONS
Warranty and Liability: CraftleyIndia.com does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, CraftleyIndia.com is liable only to change the product. CraftleyIndia.com is not responsible for delays arising out of force majeure. Copyright and Intellectual Property: All information displayed, transmitted or carried on CraftleyIndia.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by CraftleyIndia.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at CraftleyIndia.com. CraftleyIndia.com respects third party Intellectual Property rights and actively supports protection of all third party Intellectual Property including Copyrights and Trademarks (“IP”). It is our policy to expeditiously respond to clear notices of alleged IP infringement. If we receive proper notification of IP infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity. For all disputes where "Craftley" brand infringements any copyright and trademark, jurisdiction shall lie in the courts of Faridabad City( Haryana, India) only. Privacy Policy: At CraftleyIndia.com, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by CraftleyIndia.com and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. You can cancel your registration to mark yourself inactive; however the information you provide shall remain archived in CraftleyIndia.com servers. What Information is collected: We collect anonymous traffic information from you. These include computer identification, IP address, browser etc. These are standard usage logs captured by the web server. The personal identification information that we store is as provided by you during your registration. You can change this information if required from the “My Account” section of the website. This personal information includes name, address, mobile and other information collected during the registration process. Terms of Use: CraftleyIndia.com reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. CraftleyIndia.com disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. CraftleyIndia.com reserves the right to refuse service to anyone at any time. CraftleyIndia.com shall not be responsible for any damage caused by the use of its website. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
PRIVACY POLICY
This privacy policy sets out how CraftlyIndia.com uses and protects any information that you give CraftlyIndia.com when you use this website. CraftlyIndia.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CraftlyIndia.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: * name * contact information including email address * demographic information such as postcode, preferences and interests * other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: * Internal record keeping. * We may use the information to improve our products and services. * We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. * From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: # whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at craftly.india@gmail.com # We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.