Frequently Asked Questions
How long is the order processing time?
All shipments (In India & Worldwide) are delivered in 4-7 business days once the order is received. *
What if my product is damaged in transit?
INDIA: In such cases, please send an email at craftley.india@gmail.com within 48 hours of delivery. Do mention your order number and attach a few snapshots of the damaged product. After investigation, Craftley will ship the replacement against the damaged product (Free Of Cost) or will issue a credit note of same value, valid for one year. Read more about our refund policy here. Other Countries: In such cases, please send an email at craftley.india@gmail.com within 48 hours of delivery. Do mention your order number and attach a few snapshots of the damaged product. After investigation, Craftley will ship the replacement against the damaged product (Free Of Cost) or will issue a refund against the order. Read more about our refund policy here.
What kinds of payment methods do you accept?
INDIA: Cash On Delivery, Credit & Debit Cards, Net-Banking. *Some locations in India might not be available on Cash On Delivery Other Countries: PayPal. *We strongly suggest using Paypal Option, if paying from locations outside India. Paypal has a seamless experience and a near perfect go through rate.